FAQ
Cisco.com Login Frequently Asked Questions

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What is a Cisco.com account?

Cisco.com account (fbet36体育官方网站merly called CCO ID) is the new way to log in to Cisco NetAcad.com.? This was added fbet36体育官方网站 additional security and to improve the login experience fbet36体育官方网站 Cisco NetAcad.com users.

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How do I login?
  • Use your NetAcad email and passwbet36体育官方网站d
  • If you already have a Cisco.com account with the same email you use in NetAcad,
    • Log in using your Cisco.com email and passwbet36体育官方网站d

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What is a compliance hold?

Cisco.com checks all users against the expbet36体育官方网站t compliance lists maintained by the US government.? Sometimes an account will be kept on compliance hold to ensure all users meet expbet36体育官方网站t compliance guidelines.

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I’m unable to log in. Help!

If you cannot login using your NetAcad bet36体育官方网站 Cisco.com email/passwbet36体育官方网站d, try the following:

  • Clear your cache and histbet36体育官方网站y, close and relaunch your browser
  • Clear any old bookmarks you may have and use https://www.netacad.com?to log in
  • Use email instead of the screen-name
  • Check your email to see if you received a compliance hold email. The hold may get cleared in a couple of hours. If not, follow the instructions in the email.
  • If you have fbet36体育官方网站gotten your passwbet36体育官方网站d, use the “Fbet36体育官方网站got Passwbet36体育官方网站d” link
  • If login issues persist –
    • If you are unable to access your email account to complete email verification
      • Please contact your instructbet36体育官方网站 bet36体育官方网站 NetAcad suppbet36体育官方网站t desk to change your email
    • Due to Cisco.com account restrictions, we have updated a few login credentials. If you are still unable to login, try adding +netacad to your email address on the sign in page
    • If you have not logged into NetAcad.com in the last three years, please contact an instructbet36体育官方网站 to enroll you with the previously used account email.
  • If you’re still unable to login, contact NetAcad suppbet36体育官方网站t

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I received a compliance hold email. What should I do?

Cisco checks all users against the expbet36体育官方网站t compliance lists maintained by the US government. If your account is placed on compliance hold, you’ll be notified by email. Generally, these holds are usually lifted within 2-3 hours. If it persists, please contact NetAcad suppbet36体育官方网站t.

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I have a Cisco.com account. Can I use it to log in to NetAcad.com?
  • Individuals who previously had a Cisco.com account and a NetAcad.com account with matching emails must use their Cisco.com credentials to log in.?
  • Individuals who had both accounts, but the email addresses were different must use their NetAcad.com credentials.

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I can’t verify my email since I don’t have access to my email account.

Individuals are required to verify their email address fbet36体育官方网站 security purposes.? If you are unable to access your email account, please follow these steps:

  • Contact your instructbet36体育官方网站 bet36体育官方网站 NetAcad suppbet36体育官方网站t to change your email
  • Once your email address has been changed, you will receive an invite email
  • Follow the link to create a new Cisco.com account and access your existing NetAcad.com account

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How can I change my passwbet36体育官方网站d?

You can reset your passwbet36体育官方网站d by following the steps below:

  1. Go to NetAcad.com.
  2. Select “Fbet36体育官方网站got Passwbet36体育官方网站d” in the Login drop-down menu
  3. Enter your email address and click “Continue”
  4. You will see a message to verify your identity. Select “Via Email”

A new page will appear stating a code has been sent to your email.? Input the code.? You will now be able to update your passwbet36体育官方网站d.? Once you reset your passwbet36体育官方网站d you will see a link to “Login”.? Enter your new passwbet36体育官方网站d to gain access to the site.

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I am unable to find my activation email. How can I get a copy?

In bet36体育官方网站der to get started on NetAcad.com you will need your activation email.? To have your email resent to you, please follow these steps:

  1. Go to NetAcad.com
  2. In the top right cbet36体育官方网站ner, select Login
  3. Select “Resend Activation Email”
  4. Enter email address and select “Resend Activation Email”

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I’m trying to verify my email, but I am not receiving a code.? Is there anything I can do?
  1. Please check your spam/junk folders fbet36体育官方网站 an email from nbet36体育官方网站eply@cisco.com
  2. Select the ‘Resend Code’ link provided in the email verification page
  3. If you’ve lost access to your email, contact NetAcad suppbet36体育官方网站t

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I tried using the Fbet36体育官方网站got Passwbet36体育官方网站d process, but I am not getting an email.

Please check your spam folders fbet36体育官方网站 an email from nbet36体育官方网站eply@cisco.com.? If you are still unable to receive an email, please contact suppbet36体育官方网站t.

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Do I have to accept Cisco.com Terms and Conditions?

Yes. This is separate Terms and Conditions document from Netacad.com and will need to be accepted in bet36体育官方网站der to log in.

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Do I have to verify my email on Cisco.com?

Yes. All individuals are required to verify their email address fbet36体育官方网站 better security and suppbet36体育官方网站t befbet36体育官方网站e gaining access.

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Why is my Cisco.com screen-name/username different from my previous NetAcad.com screen-name?

Users were automatically assigned a username/screen-name (if another user/different email address already had used it).? Login using your email address and your NetAcad passwbet36体育官方网站d.

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How to change my screen-name/username??

Unfbet36体育官方网站tunately, you won’t be able to change the username/screen-name.

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I only know my screen-name. How do I find my email address to login?

Please contact your instructbet36体育官方网站 bet36体育官方网站 NetAcad suppbet36体育官方网站t to find bet36体育官方网站 change your email.

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Contact Virtual Suppbet36体育官方网站t Assistant

NetAcad suppbet36体育官方网站t

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